We are pleased to announce that we are running a pilot project for online booking that started on August 21, 2019.
There are only two physicians currently piloting the online booking project, Dr. Bailey and Dr. Currie. If your physician is in the pilot project then you should have received an email inviting you sign up for online booking. If you have not received the invitation to sign up for online booking, and your family physician is participating in the pilot project, please phone the clinic at (780) 962-9888 to request an invitation to online booking.
It is important to note that online booking is facilitated by a third party website (Medeo). In order for your electronic medical record to be compatible with online booking, you must have a unique email address (not shared with a family member). If you currently use a shared email address, we urge you to create an alias email address. Alias email addresses are a unique address, any time an email is sent to that email address it will be delivered to your regular email inbox, so there's no need to keep track of multiple inboxes. Please refer to the pdf guide posted below (under Online Booking at the bottom of the page) to find out how you can create alias email addresses to ensure every family member has a unique email address to use with Medeo.
If you have received the invitation and are already signed up for online booking, you can click on the following link to book and manage your appointments. https://booking.medeohealth.com/westgrove-clinic
If you are having trouble with online booking, please go to Medeo Online Booking Information/Troubleshooting for help.
Just a reminder that when you need to book appointments that are of a non urgent nature, avoiding peak phone times are suggested. The peak phone times are typically 8:30 to 10:00 daily and 1:30 - 2:00.
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