Please click HERE to provide us with your consent to communicate with you electronically via secure email and/or virtual appointments. (Note not all physicians in the clinic provide virtual appointments.)
Latest News & Announcements
Sept 11, 2020 - Emails
Westgrove clinic will be sending out emails with links to questionnaires related to how we communicate with you and/or related to your health. These emails are legitimately from Westgrove Clinic and are facilitated by a secure service called Ocean by Cognisant MD. Please know that any information collected is safe and secure. Thank you for your participatation.
Aug 24, 2020 - MyHealth Records
A MyHealth Records account gives you one, secure place to see your health information, including: Immunizations you’ve had in Alberta, medications administered from community pharmacies, and lab test results (including COVID-19 test results).
MyHealth Records is an Alberta Government intiative, Westgrove Clinic is not involved with MyHealth Records and we are not able to help you sign up for MyHealth Records. If you would like additional information, please go to https://myhealth.alberta.ca/myhealthrecords
If you need help or have questions about using MyHealth Records, call their support line at 1-844-401-4016.
August 17, 2020 URGENT CHANGES FOR PRENATAL PATIENTS.
The Misericordia Hospital is now accepting patients to Labour and Delivery.
June 15, 2020 - In Office Appointments
Though we are returning to in-person patient care, it won't be business as usual, so we wanted to outline changes that you will experience during your visit:
Arrive at your appointment time, not before or after.
This allows us to limit the amount of people in our waiting room, and provide time to properly clean treatments rooms between appointments.
Everyone entering the clinic must wear a mask.
Albertans who have not received a free mask via the drive-thru program, can call 211 to request a package of free masks.
Do not bring anyone with you into the clinic for your appointment. If you have a family member or friend drive you to the appointment they will need to remain in their vehicle during the appointment. Exceptions include:
Those with mobility or memory issues, needing assistance (limited to one caregiver).
Guardians accompanying a minor (limited to one guardian).
You will be screened for COVID-19 symptoms multiple times:
COVID symptom screening will occur when you book your appointment and when you arrive at the clinic.
Patients who answer “yes” to any COVID symptom screening questions will not be allowed to enter the clinic, and will be directed to contact Alberta Health at 811.
Staff members are also subject to COVID symptom screening daily, and will not be allowed to enter the clinic if they answer “yes” to any of the screening questions
If you have any of the following flu-like symptoms, do not come to the clinic, call 811 or visit www.alberta.com/covid19:
shortness of breath
We are doing everything we can to ensure a clean environment which includes regularly disinfecting high traffic areas.
We want to thank you in advance for your patience and cooperation.
June 9, 2020 Watch Dina Hinshaw, chief medical officer of health, provide step-by-step instructions for putting on, wearing, taking off and disposing of a non-medical mask.
We recommend our patients continue to get their babies vaccinated with public health according to the regular schedule despite the COVID pandemic.
April 22, 2020
Westgrove Clinic is partnered with Medeohealth.com, this is a secure electronic messaging system we use to send information to our patients safely over the internet. If you receive an email stating your doctor has sent you a message on Medeo, you can click on the link and create an account to access your messages. Click here for a step-by-step guide on how to set up your account on Medeo. Medeo is the same system that facilitates our online booking.
April 2, 2020 - Phone Appointments
Phone call appointments are available to you, this is to maintain social distancing and to assist those in isolation.
Although your phone appointment is booked for a specific time, your doctor may call you within a few hours of that time. Generally, if you book your appointment in the morning, you can expect to get a call from the doctor between 9 and noon, and if booked in the afternoon, you can expect a call between 1 and 4. Additionally, your doctor may be calling you from a blocked number, please make every effort to answer blocked numbers if you have a phone appointment booked.
Online booking is currently available for phone call appointments. For more information on our online booking platform, click hereto go to our online booking page.
April 1, 2020
As always, our clinic is here to help you but first, call us. We are open and here for you.
When you call, our staff will ask you a series of questions to help decide what would be best for your situation:
an in-person appointment
a telephone appointment
or a video call appointment (not available for all doctors)
Westgrove Clinic physicians are not linked to the Babylon healthcare tool. You will not be able to reach us on this app.
March 14, 2020
Do you know what to do if you think you have COVID-19 or think you have been exposed to someone who has COVID-19?
If you have symptoms such as fever, cough, difficulty breathing, sore throat or runny nose, and/or have traveled outside Canada, or have been exposed to someone who has COVID-19, stay home and call Health Link 811. Do not go to a physician's office, a health care facility or a lab without counsulting Health Link 811 first.
Attention patients of Westgrove Clinic, it has always been our policy to have anyone with an active cough wear a mask while in the clinic. This policy is for your health and safety, as well as for those around you. It is especially important during a pandemic to ensure everyone is acting in the best interest of public health.
If you are asked to wear a mask, you must keep it on until you are instructed by the doctor to remove it.
If you refuse to wear a mask, or refuse to wear it properly (covering your nose and mouth) for the duration of your visit, you will be asked to leave and may be discharged from your family physician's service.
During the pandemic, our staff wil be asking everyone routine screening questions at time of booking, upon arrival to the clinic, and when escorting you to the exam room. Please be patient with our staff, we know you are being asked the questions multiple times.
If you refuse to answer the screening questions, or are not truthful about your travel or symptom status, you may be discharged from your family physician's service.
Westgrove clinic supports mutual respect and dignity for those we serve and for those who serve. Inappropriate conduct or abusive behaviour towards staff, physicians, caregivers, our patients and their families is not tolerated. Please help us maintain a positive and safe work environment.
Jan 14, 2020 - Update to Operating Hours
Effective immediately, after much consideration Westgrove Clinic will no longer be open on Saturdays. Due to lack of demand for appointments on weekends, we will be closed on weekends.
Westgrove clinic is open Monday through Friday from 8:30 am - 4:30 pm.