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Latest News & Announcements
April 1, 2021 - Holiday Closure
Westgrove clinic will be closed on Friday April 2nd (Good Friday) and Monday April 5th (Easter Monday). We will reopen on Tuesday April 6th. While we are away, you can still use our online booking tool to book appointments. Happy Easter, we'll see you soon!
March 30, 2021 COVID-19 Vaccination booking for phase 2B
Bookings will open by birth year. Additional years will be added as more vaccines arrive.
Starting March 30: Those born 1957-63 can book through participating pharmacies in Calgary, Edmonton and Red Deer (more pharmacies will be added in coming weeks)
Starting April 5: Those born 1957-59 can book through AHS (online and 811)
Get vaccinated as soon as you can to protect yourself and those around you. Vaccines are safe, effective and help prevent serious illness, hospitalizations and death.
March 30, 2021 Rules for Fully Vaccinated Peope
Until most Albertans are protected, fully vaccinated people must continue following allpublic health measures: no indoor social gatherings, keep 2 metres apart from others, wear a mask in public, wash your hands, and stay home when sick.
Once both doses take effect, you are less likely to become severely sick with COVID-19. But we don’t yet know if the vaccine prevents vaccinated people from spreading the virus. Alberta Health will continue reviewing emerging evidence on asymptomatic and variant transmission before they can safely alter public health guidelines. Alberta Health will let Albertans know when rules for fully vaccinated people can be changed.
March 22, 2021 COVID-19 Vaccination for those 65+ years old (born 1956 or earlier):
Appointments are now open to all Albertans in phase 2A. Appointments can be booked online, by phone through Health Link 811, or directly through a participating pharmacy.
Albertans who are over 65 can use the AHS online booking tool to schedule an appointment to be vaccinated with options for a time, date, as well as a window to book the second dose within the recommended 32 to 42 days.
Those over 65 may also call Health Link at 811 to book an appointment through a Health Link nurse. Appointments can be booked for both the first and second doses.
Seniors must return to the same clinic to receive their second dose of the vaccine to ensure appropriate timing between doses and to help manage vaccine supply.
Family members can book on behalf of those over 65 who are eligible to receive the vaccine. They will need the Alberta Health Care number and date of birth of the person being vaccinated and can make the appointment from a desktop computer or hand held device.
To find participating pharmacies in other locations visit www.ab.bluecross.ca for a complete list.
Feb 25, 2021 - Routine Cancer Screening Outreach
Westgrove Clinic is expanding on its services to patients. During the pandemic we’ve realized that we can provide some healthcare needs and preventative screening initiatives through our secure email systems.
We will be sending out notices and requisitions to patients who are due for regular preventative screening tests (ie: mammogram, papsmear, Fecal Immunochemical Test (FIT) testing) through our secure email system (Medeo Health). If you recieve a message from Medeo Health please follow the link to get to the message and download your requisition (if applicable). Once you've reviewed your message you will need to book an appointment with the lab, imaging site or Westgrove Clinic to complete your screening.
As always you're welcome to call the clinic with any questions!
Feb 8, 2021 - COVID-19 Vaccination
Questions about the rollout for the new COVID-19 vaccine? Please visit Alberta Health Services FAQ page here.
At this point in time we do not have the vaccine available here at the clinic.
Feb 1, 2021 - Continuity of Care
Did you know that when a patient consistently sees the same family doctor and team, it can lead to better health? In fact, there is evidence-based literature that shows increased continuity or care, reported by patients, is associated with decreased mortality.
What is Continuity of Care? Continuity of care is about improving Albertans’ health through stronger, ongoing relationships with their family physician/nurse practitioner and team, increased information sharing and enhanced care coordination.
Continuity is Better for Patients. When Albertans have a continuous, trusting relationship with a family physician and team, providers gets to know their patient’s story and become their medical home throughout their life.
The benefits of this strong relationship include:
Increased access to appropriate care when it is needed
Better quality of care
Improved care coordination
Improved sharing of information between care providers
Increased patient satisfaction
Important messages about continuity:
Visit your regular family doctor when you have a health-related concern or question
If your regular provider is unavailable, seek care from other members of the team or clinic who will then share information with your regular provider
If you need urgent medical attention from the emergency department, follow-up with your family doctor to continue any communication or treatment given in the emergency department
If your medical status changes, book an appointment with your medical home. They will help manage any changes and treatments that may be needed to help you get as healthy as possible quickly
Don’t have a family doctor? For tools on how to find one, visit Find a Doctor.
Jan 14, 2021- COVID Results Available Online via MyHealth Records
You can now access your child's COVID-19 test results in MyHealth Records. A MyHealth Records account gives you one, secure place to see your health information, including: Immunizations you’ve had in Alberta, medications administered from community pharmacies, and lab test results (including COVID-19 test results).
MyHealth Records is an Alberta Government intiative, Westgrove Clinic is not involved with MyHealth Records and we are not able to help you sign up for MyHealth Records. If you would like additional information, please go to https://myhealth.alberta.ca/myhealthrecords
If you need help or have questions about using MyHealth Records, call their support line at 1-844-401-4016.
Dec 17, 2020 - Emails from Westgrove Clinic via Medeo Health
Please ensure that you are opening emails received from "Medeo Health". Messages we send through our secure email system come through to you as:
From: Medeo Health Subject: Westgrove Clinic sent you a secure message in Medeo
These are important messages from your medical home. Now, more than ever before, our doctors, pharmacists, nurses, social worker, therapist, and support staff are using Medeo Health to send you important information and updates. Please ensure you are reviewing these messages by opening the email, and clicking on the "View Secure Message" link in the email and following the prompts from Medeo Health.
Your health is important to us, help us by reviewing the electronic messages sent to you.
Westgrove Clinic is partnered with Medeohealth.com, this is a secure electronic messaging system we use to send information to our patients safely over the internet. If you receive an email, you can click on the link and create an account to access your messages. Click here for a step-by-step guide on how to set up your account on Medeo. Medeo is the same system that facilitates our online booking.
Dec 2, 2020 - Covid Impact on Westgrove Clinic Staffing
In order to comply with mandated COVID restrictions, we currently have multiple staff, physicians and residents working from home. While they are working from home any calls they make will come from a blocked number. Please try to answer blocked numbers if you're expecting a call from Westgrove Clinic.
If you're calling the clinic to speak with someone who is working from home, you may be asked to call back and dial their extension directly to connect to them over the phone, or we may ask to take a message and have someone call you back. Thank you for your patience and cooperation.
Nov 30, 2020 - COVID Positive Results
Did you know that your family doctor is often NOT notified if you test positive for COVID?
PLEASE contact the clinic if you test positive to make a phone appointment with your doctor or an allied healthcare worker so we can help support you through your illness.
Nov 20, 2020
June 15, 2020 - In Office Appointments
Though we have returned to in-person patient care, it won't be business as usual, so we wanted to outline changes that you will experience during your visit:
Arrive at your appointment time, not before or after.
This allows us to limit the amount of people in our waiting room, and provide time to properly clean treatments rooms between appointments.
Everyone entering the clinic must wear a mask.
Do not bring anyone with you into the clinic for your appointment. If you have a family member or friend drive you to the appointment they will need to remain in their vehicle during the appointment. Exceptions include:
Those with mobility or memory issues, needing assistance (limited to one caregiver).
Guardians accompanying a minor (limited to one guardian).
You will be screened for COVID-19 symptoms multiple times:
COVID symptom screening will occur when you book your appointment and when you arrive at the clinic.
Patients who answer “yes” to any COVID symptom screening questions will not be allowed to enter the clinic, and will be directed to contact Alberta Health at 811.
Staff members are also subject to COVID symptom screening daily, and will not be allowed to enter the clinic if they answer “yes” to any of the screening questions
If you have had any of the following flu-like symptoms within the last 10 days, do not come into the clinic, call 811 or visit www.alberta.com/covid19:
shortness of breath
We are doing everything we can to ensure a clean environment which includes regularly disinfecting high traffic areas.
We want to thank you in advance for your patience and cooperation.
June 9, 2020 Watch Dina Hinshaw, chief medical officer of health, provide step-by-step instructions for putting on, wearing, taking off and disposing of a non-medical mask.
April 24, 2020 - Infant/Child Immunizations
We recommend our patients continue to get their babies vaccinated with public health according to the regular schedule despite the COVID pandemic.
April 2, 2020 - Phone Appointments
Phone call appointments are available to you, this is to maintain social distancing and to assist those in isolation.
Although your phone appointment is booked for a specific time, your doctor may call you within a few hours of that time. Generally, if you book your appointment in the morning, you can expect to get a call from the doctor between 9 and noon, and if booked in the afternoon, you can expect a call between 1 and 4. Additionally, your doctor may be calling you from a blocked number, please make every effort to answer blocked numbers if you have a phone appointment booked.
Online booking is currently available for phone call appointments. For more information on our online booking platform, click hereto go to our online booking page.
April 1, 2020
Westgrove Clinic physicians are not linked to the Babylon healthcare tool. You will not be able to reach us on this app.
March 14, 2020
Do you know what to do if you think you have COVID-19 or think you have been exposed to someone who has COVID-19?
If you have symptoms such as fever, cough, difficulty breathing, sore throat or runny nose, and/or have traveled outside Canada, or have been exposed to someone who has COVID-19, stay home and call Health Link 811. Do not go to a physician's office, a health care facility or a lab without counsulting Health Link 811 first.