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Hours of Operation
Monday to Friday 8:30 am to 4:30 pm
Phone lines are closed daily from 12:30-1:30 pm Closed weekends and statutory holidays.
Latest News & Announcements
May 18, 2022 - Internet for Good
Having access to reliable internet is essential in today’s interconnected world. But for low-income families and seniors, youth aging out of care and people with disabilities, it can still be a struggle. Albertans receiving financial disability assistance are now eligible for low cost high speed Internet from TELUS.
Westgrove Clinic will be undergoing renovations beginning April 19th through the end of May. During this time we may have more doctors and allied health workers providing virtual care, and in-clinic appointments may be a bit loud at times. We aim to have most of the heavy duty work completed on evenings and weekends to minimize interruption during clinic hours. We thank you for your patience and understanding.
Feb 22, 2022 - New Phone System Installed
Have you called us lately? You might have noticed something different if you have. On Feb 22nd we transitioned to a new phone system. Whats new? Our new phone system has a revised message and once you choose an option you will be transferred and either connected to a phone or put in a hold queue. If you're added to a hold queue you will only hear music (no more voice recorded messaging), we'll get to you as soon as possible. If you've been on hold for 15 minutes, you will be given an option to leave a voicemail message for us to call you back .
The new system should eliminate any technical issues we were experiencing, such as dropped calls or poor call quality. However, you may still experience long wait times as we only have so many people available to answer the incoming calls. We are working on increasing the number of reception staff and hope to be fully staffed by mid-April. Our new phone sysem can accommodate up to 25 callers on hold in addition to the callers actively speaking to reception. If our call queue is full, and you are trying to reach us, you will hear the phone ringing unendingly, please try back in a few minutes.
This new phone system is a stepping stone to addressing the issues our clients face in getting through to us here at the clinic, we know it can be difficult to reach us and are working on making it easier.
Here are some tips to help with some of the more frequent calls we get.
If you need to cancel an appointment:
You may call the clinic at any time day or night and choose option 2, then leave a voicemail with your name and appointment details requesting a cancellation
You can cancel your appointment via the automated reminder that goes out up to four days prior to your appointment
If your appointment was booked through the online booking system, you can cancel your appointment through the Medeo system
On February 1st, Westgrove Clinic changed to a new funding model called the Blended Capitation Model. We are still paid by Alberta Health, and there are no changes to how your healthcare is covered. We are excited by the options this new model provides us for continuing to provide excellent, comprehensive care to all our patients. A great benefit of this model is that we can expand our care team (more nurses, pharmacists, nurse practitioners etc) and in future, we hope this gives us the opportunity to take on more patients (i.e. your family and friends). Click here for the full statement and to see how this will affect you....
Feb 2022 - Designated Support Person for labor and Delivery in Hospital
Giving birth during a pandemic can generate questions and concerns. Alberta Health Services (AHS) is taking extra precautions for the safety and comfort of expectant individuals and their designated support person in hospital facilities. If you have questions about who can be with you for hospital appointments, delivery and during your stay, visit: https://www.albertahealthservices.ca/topics/Page17742.aspx
Oct 28, 2021 - Alberta Health Care Insurance Plan
Do you know when you need to notify the Alberta Health Care Insurance Plan of personal life changes? You need to keep your health account information current if you move, have children, turn 21 or 65, get married, divorced or other relationship changes. Visit www.alberta.ca/ahcip-update-status for more information on when and how to update your information, as well as links to forms and locations where changes can be made.
Oct 20, 2021 - Virtual Care Clinic
Can't get in to see your regular doctor soon enough? Westview PCN Virtual Care Clinic is open and accepting bookings online at https://www.westviewpcn.ca/virtual-care-clinic The clinic is run by a Nurse Practitioner (NP) who will see patients virtually on Thursdays and Fridays.
Bookings are open to patients who live in Alberta (ideally in the Spruce Grove, Stony Plain, Parkland County areas and neighboring indigenous communities) and have a valid Alberta Healthcare Number.
The Virtual Care Clinic CAN be used for: Mental health issues, skin issues, urinary and sinus infections, sore throats, eye redness, sexual health, travel-related healthcare, conditions monitored with home devices and or lab tests (ie: blood pressure, cholesterol, thyroid, diabetes), or for review of lab/imaging tests.
The virtual clinic is NOT to be used for ear pain, cough, abdo or digestive problems, muscle and joint injury.
All Albertans can now easily get a printable wallet sized vaccine record through Alberta Government's new express system at: alberta.ca/CovidRecords. It's fast and easy and no account is required. You will need your Alberta Health Care number, birthdate, and month/year of your vaccination. Once you input your information you can print or download the card.
Please note: If you were vaccinated recently (in the last 2-3 weeks) it may not show up here yet, it can take up to 3 weeks for your online records to be updated after your vaccination.
What to do if you notice incorrect information on your vaccine record from Alberta Health or MyHealth Records:
1) If yourCOVID-19 vaccination record has missing or incorrect information, contact the eHealth Netcare Support Services Team for assistance.
If you or your children under 18 were partially or fully vaccinated outside of Alberta, you can update your health records by submitting your out-of-province/country immunization records online through ahs.ca/vaccineregistry.
Physicians are highly unlikely to provide patients with an exemption from COVID-19 vaccination. At this point in time there are virtually no medical conditions that universally warrant a complete exemption from a COVID-19 vaccine. Physicians will only offer an exemption based on the latest medical evidence from authorities like Alberta Health, Alberta Health Services, the National Advisory Council on Immunization and the Centers for Disease Control and Prevention.
You can now access your COVID-19 vaccine records, your and/or your child's COVID-19 test results, and other routine test results in MyHealth Records. A MyHealth Records account gives you one, secure place to see your health information, including: Immunizations you’ve had in Alberta, medications administered from community pharmacies, and lab test results (including COVID-19 test results).
MyHealth Records is an Alberta Government intiative, Westgrove Clinic is not involved with MyHealth Records and we are not able to help you sign up for MyHealth Records. If you would like additional information, please go to https://myhealth.alberta.ca/myhealthrecords
If you need help or have questions about using MyHealth Records, call their support line at 1-844-401-4016.
Feb 25, 2021 - Routine Cancer Screening Outreach
Westgrove Clinic is expanding on its services to patients. During the pandemic we’ve realized that we can provide some healthcare needs and preventative screening initiatives through our secure email systems.
We will be sending out notices and requisitions to patients who are due for regular preventative screening tests (ie: mammogram, papsmear, Fecal Immunochemical Test (FIT) testing) through our secure email system (Medeo Health). If you recieve a message from Medeo Health please follow the link to get to the message and download your requisition (if applicable). Once you've reviewed your message you will need to book an appointment with the lab, imaging site or Westgrove Clinic to complete your screening.
As always you're welcome to call the clinic with any questions!
Dec 17, 2020 - Emails from Westgrove Clinic via Medeo Health
Please ensure that you are opening emails received from "Medeo Health". Messages we send through our secure email system come through to you as:
From: Medeo Health Subject: Westgrove Clinic sent you a secure message in Medeo
These are important messages from your medical home. Now, more than ever before, our doctors, pharmacists, nurses, social worker, therapist, and support staff are using Medeo Health to send you important information and updates. Please ensure you are reviewing these messages by opening the email, and clicking on the "View Secure Message" link in the email and following the prompts from Medeo Health.
Your health is important to us, help us by reviewing the electronic messages sent to you.
Westgrove Clinic is partnered with Medeohealth.com, this is a secure electronic messaging system we use to send information to our patients safely over the internet. If you receive an email, you can click on the link and create an account to access your messages. Click here for a step-by-step guide on how to set up your account on Medeo. Medeo is the same system that facilitates our online booking.
June 15, 2020 - In Office Appointments
Though we have returned to in-person patient care, it won't be business as usual, so we wanted to outline changes that you will experience during your visit:
Arrive at your appointment time, not before or after.
This allows us to limit the amount of people in our waiting room, and provide time to properly clean treatments rooms between appointments.
Everyone entering the clinic must wear a medical-grade mask.
Do not bring anyone with you into the clinic for your appointment. If you have a family member or friend drive you to the appointment they will need to remain in their vehicle during the appointment. Exceptions include:
Those with mobility or memory issues, needing assistance (limited to one caregiver).
Guardians accompanying a minor (limited to one guardian).
You will be screened for COVID-19 symptoms multiple times:
COVID symptom screening will occur when you book your appointment and when you arrive at the clinic.
Patients who answer “yes” to any COVID symptom screening questions will not be allowed to enter the clinic, and will be directed to contact Alberta Health at 811.
Staff members are also subject to COVID symptom screening daily, and will not be allowed to enter the clinic if they answer “yes” to any of the screening questions
If you have had any of the following flu-like symptoms within the last 10 days, do not come into the clinic, call 811 or visit www.alberta.com/covid19:
shortness of breath
We are doing everything we can to ensure a clean environment which includes regularly disinfecting high traffic areas.
We want to thank you in advance for your patience and cooperation.
Hours of Operation
Monday to Friday 8:30 am to 4:30 pm Phone lines are closed daily from 12:30-1:30 pm Closed weekends and statutory holidays.