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Online Booking

 

Regular Appointments 

 

To book a regular appointment click the button below to go go our online booking page!

 

COVID-19 Vaccine Appointments

 

Westgrove Clinic will be stocking the Pfizer and Moderna brands of COVID-19 vaccine, and will open booking schedules as vaccine arrives.

To book an appointment to recieve a COVID-19 Vaccine from one of our nurses or pharmacists here in Westgrove Clinic, please call us at (780) 962-9888 ext. 1 or go to our COVID-19 vaccine online booking page. 

Vaccines are also still readily available through pharmacies and AHS. 
(For eligiblity details please visit www.alberta.ca/covid19-vaccine)

 

To provide consent to communicate electronically via secure email: Click Here

 

 

 

 

Latest News & Announcements

  

January 6, 2021 - New Payment Model

Moving forward Westgrove Clinic will be changing to a new funding model called the Blended Capitation Model.  We are still paid by Alberta Health, and there are no changes to how your healthcare is covered.  We are excited by the options this new model provides us for continuing to provide excellent, comprehensive care to all our patients.   A great benefit of this model is that we can expand our care team (more nurses, pharmacists, nurse practitioners etc) and in future, we hope this gives us the opportunity to take on more patients (i.e. your family and friends).  Click here for the full statement and to see how this will affect you....

 

Jan 6, 2021 - Designated Support Person for labor and Delivery in Hospital 

Giving birth during a pandemic can generate questions and concerns. Alberta Health Services (AHS) is taking extra precautions for the safety and comfort of expectant individuals and their designated support person in hospital facilities. If you have questions about who can be with you for hospital appointments, delivery and during your stay, visit: https://www.albertahealthservices.ca/topics/Page17742.aspx
 

Dec 13, 2021 - Phone System

We know it has been extremely difficult to get through to us, it has been frustrating for both callers and staff here at the clinic.  In order to serve you better, we will be getting an entirely new phone system in the new year.   Until then, we ask that you continue to be patient with our staff.  In the meantime, here are some tips to help with some of the more frequent calls we get.   

If you need to cancel an appointment:

  • You may call the clinic at any time day or night and choose option 2, then leave a voicemail with your name and appointment details requesting a cancellation
  • You can cancel your appointment via the automated reminder that goes out up to four days prior to your appointment
  • If your appointment was booked through the online booking system, you can cancel your appointment through the Medeo system

 

If you need to book a regular (short) appointment, please try our online booking system: www.westgroveclinic.ca/onlinebooking 

 

  

 

Oct 28, 2021 - Alberta Health Care Insurance Plan

Do you know when you need to notify the Alberta Health Care Insurance Plan of personal life changes?  You need to keep your health account information current if you move, have children, turn 21 or 65, get married, divorced or other relationship changes.  Visit www.alberta.ca/ahcip-update-status for more information on when and how to update your information, as well as links to forms and locations where changes can be made.  

Oct 20, 2021 - Virtual Care Clinic

Can't get in to see your regular doctor soon enough?  Westview PCN Virtual Care Clinic is open and accepting bookings online at https://www.westviewpcn.ca/virtual-care-clinic The clinic is run by a Nurse Practitioner (NP) who will see patients virtually on Thursdays and Fridays.  

Bookings are open to patients who live in Alberta (ideally in the Spruce Grove, Stony Plain, Parkland County areas and neighboring indigenous communities) and have a valid Alberta Healthcare Number. 

 

The Virtual Care Clinic CAN be used for: Mental health issues, skin issues, urinary and sinus infections, sore throats, eye redness, sexual health, travel-related healthcare, conditions monitored with home devices and or lab tests (ie: blood pressure, cholesterol, thyroid, diabetes), or for review of lab/imaging tests. 

The virtual clinic is NOT to be used for ear pain, cough, abdo or digestive problems, muscle and joint injury.

 

Click here to view the Virtual Care Clinic info sheet.  

 

Sept 19, 2021 - Printable Vaccine Records

All Albertans can now easily get a printable wallet sized vaccine record through Alberta Government's new express system at: alberta.ca/CovidRecords.
It's fast and easy and no account is required.  You will need your Alberta Health Care number, birthdate, and month/year of your vaccination.   Once you input your information you can print or download the card.  

Please note: If you were vaccinated recently (in the last 2-3 weeks) it may not show up here yet, it can take up to 3 weeks for your online records to be updated after your vaccination. 

What to do if you notice incorrect information on your vaccine record from Alberta Health or MyHealth Records:

1) If yourCOVID-19 vaccination record has missing or incorrect information, contact the eHealth Netcare Support Services Team for assistance.

2) Vaccinated outside Alberta

  • If you or your children under 18 were partially or fully vaccinated outside of Alberta, you can update your health records by submitting your out-of-province/country immunization records online through ahs.ca/vaccineregistry.
  • Submitted records will be reviewed by AHS. Verified information will be available on alberta.ca/CovidRecords and your MyHealth Records account in up to 2 weeks.

 

 

Sept 16, 2021 - Vaccine Exemption Requests

Physicians are highly unlikely to provide patients with an exemption from COVID-19 vaccination.  At this point in time there are virtually no medical conditions that universally warrant a complete exemption from a COVID-19 vaccine.  Physicians will only offer an exemption based on the latest medical evidence from authorities like Alberta Health, Alberta Health Services, the National Advisory Council on Immunization and the Centers for Disease Control and Prevention.  

If you have questions, please review the Exemption Requests: Patient FAQs document linked here.
For a list of the current exemption criteria, please review the Medical Exemptions to Mandatory Vaccine document linked here. 
University of Waterloo document explaining what IS and what IS NOT a reason for COVID-19 Vaccine medical Exemption: COVID-19 Vaccine Medical Exemptions

Sept 16, 2021 - MyHealth Records 

You can now access your COVID-19 vaccine records, your and/or your child's COVID-19 test results, and other routine test results in MyHealth Records.  A MyHealth Records account gives you one, secure place to see​ your health information, including: Immunizations you’ve had in Alberta, medications administered from community pharmacies, and lab test results (including COVID-19 test results).  

 

MyHealth Records is an Alberta Government intiative, Westgrove Clinic is not involved with MyHealth Records and we are not able to help you sign up for MyHealth Records.  If you would like additional information, please go to https://myhealth.alberta.ca/myhealthrecords

 

If you need help or have questions about using MyHealth Records, call their support line at 1-844-401-4016​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​.

 

June 9, 2021 - Phones

Having trouble getting a hold of us?  We hear you! We serve over 17,000 patients and only have 3 receptionists to answer your calls, check patients in and sort through hundres of pages of incoming faxes, among other duties.  (This is a lot - and our team works hard!)  They're so busy, we are adding a 4th receptionist to help serve you!  However, it is still likely that the volume of calls we get will outweigh our ability to serve everyone trying to get through to us.  The busiest time of day to call is first thing in the morning (8:30 am to 9:30 am) and just after lunch (1:30 pm to 2:15 pm).
 
We do offer online booking for regular in-clinic visits and phone appointments, you can also cancel online for appointments that were booked online. We hope you'll give it a try next time you need to make an appointment! Visit www.westgroveclinic.ca/onlinebooking to book and manage appointments.

 

 

Feb 25, 2021 - Routine Cancer Screening Outreach

Westgrove Clinic is expanding on its services to patients. During the pandemic we’ve realized that we can provide some healthcare needs and preventative screening initiatives through our secure email systems.

We will be sending out notices and requisitions to patients who are due for regular preventative screening tests (ie: mammogram, papsmear, Fecal Immunochemical Test (FIT) testing) through our secure email system (Medeo Health).  If you recieve a message from Medeo Health please follow the link to get to the message and download your requisition (if applicable).  Once you've reviewed your message you will need to book an appointment with the lab, imaging site or Westgrove Clinic to complete your screening. 

 

As always you're welcome to call the clinic with any questions!

Dec 17, 2020 - Emails from Westgrove Clinic via Medeo Health

Please ensure that you are opening emails received from "Medeo Health".  Messages we send through our secure email system come through to you as:

     From: Medeo Health
     Subject: Westgrove Clinic sent you a secure message in Medeo

These are important messages from your medical home.  Now, more than ever before, our doctors, pharmacists, nurses, social worker, therapist, and support staff are using Medeo Health to send you important information and updates.  Please ensure you are reviewing these messages by opening the email, and clicking on the "View Secure Message" link in the email and following the prompts from Medeo Health.  

Your health is important to us, help us by reviewing the electronic messages sent to you. 

Westgrove Clinic is partnered with Medeohealth.com, this is a secure electronic messaging system we use to send information to our patients safely over the internet.  If you receive an email, you can click on the link and create an account to access your messages.  Click here for a step-by-step guide on how to set up your account on Medeo.  Medeo is the same system that facilitates our online booking. 
 
 

June 15, 2020 - In Office Appointments

 

Though we have returned to in-person patient care, it won't be business as usual, so we wanted to outline changes that you will experience during your visit:

 

  • Arrive at your appointment time, not before or after.
    • This allows us to limit the amount of people in our waiting room, and provide time to properly clean treatments rooms between appointments.
  • Everyone entering the clinic must wear a mask.  
  • Do not bring anyone with you into the clinic for your appointment. If you have a family member or friend drive you to the appointment they will need to remain in their vehicle during the appointment. 
    Exceptions include:
    • Those with mobility or memory issues, needing assistance (limited to one caregiver).
    • Guardians accompanying a minor (limited to one guardian).

 

  • You will be screened for COVID-19 symptoms multiple times:
    • COVID symptom screening will occur when you book your appointment and when you arrive at the clinic.
    • Patients who answer “yes” to any COVID symptom screening questions will not be allowed to enter the clinic, and will be directed to contact Alberta Health at 811.
    • Staff members are also subject to COVID symptom screening daily, and will not be allowed to enter the clinic if they answer “yes” to any of the screening questions
    • If you have had any of the following flu-like symptoms within the last 10 days, do not come into the clinic, call 811 or visit www.alberta.com/covid19:
      • Fever
      • runny nose
      • shortness of breath
      • difficulty breathing
      • cough
      • sore throat
  • We are doing everything we can to ensure a clean environment which includes regularly disinfecting high traffic areas.

 

We want to thank you in advance for your patience and cooperation. 

 

 

Hours of Operation

Monday to Friday 8:30 am to 4:30 pm

Phone lines are closed daily from 12:30-1:30 pm
Closed weekends and statutory holidays. 

 

 

 

 

 

 

  

 

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